Return Policy

We want every piece from Cozy Cabaret to feel right at home with you. If something isn’t quite what you hoped for, here’s how we’ll make it right, simply and kindly.

Our 30-day promise

You have 30 days from the day your order is delivered to request a return. To be eligible, your item needs to be:

Unused and in the same condition you received it
In its original packaging, with any tags or accessories included
Accompanied by your order number

Items we can’t accept for return

Items marked as final sale or clearance
Gift cards
Personalized or custom-made pieces
Items that have been used, washed, assembled or damaged after delivery

If your item arrived damaged, defective or wrong, the rules above don’t apply. See "Damaged, defective or wrong items" below.

How to start a return

Reach out first. Contact us through our Contact page with your order number, the item you’d like to return, and the reason.
Get your return address. We’ll reply within 1 to 2 business days with your return instructions and the address to send it to.
Ship it back. Pack the item securely and send it with a tracked shipping method, then share the tracking number with us.

Please don’t send items back without contacting us first. Our pieces ship from partner warehouses, so the address on your package or packing slip is not our returns address. Returns sent there or without approval can’t be accepted or refunded.

Return shipping costs

Changed your mind? Return shipping is paid by you, and original shipping charges are non-refundable.
Our mistake? If your item is damaged, defective or not what you ordered, it costs you nothing.

Damaged, defective or wrong items

Something arrived broken, faulty or not what you ordered? We’re so sorry, and we’ll fix it fast.

Contact us within 7 days of delivery with your order number and a photo of the item and its packaging.
We’ll send a free replacement or a full refund, whichever you prefer.
In most cases you won’t need to send anything back. We may ask you to donate or dispose of the item instead.

Refunds

Once your return arrives and we’ve checked it over, we’ll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Depending on your bank, it can take another 5 to 10 business days to appear on your statement.

If you haven’t seen your refund after that, check with your bank first, then reach out and we’ll help.

Exchanges

The quickest way to swap an item is to return the one you have for a refund and place a new order for the piece you’d like. That way your new item is on its way right away.

Cancellations

Need to cancel? Contact us within 12 hours of placing your order and we’ll cancel it with a full refund. Once an order has been placed with our partners or shipped, it can’t be canceled, but you can still return it under this policy once it arrives.

Lost packages

If your order never reaches you, please see the "Lost, late or damaged packages" section of our Shipping Policy. We’ll send a replacement or a full refund.

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